Enable agents to collaborate with other teams from within Zendesk.
Collaborate with external teams in a few clicks
- Attachments support
- Get replies as private comments
- Forward ticket comments to any email
- Forward private comments
Just select a recipient from the contact list and press "Forward comments". Replies are posted back as internal notes. Accelerate internal communication
Forward ticket contents to any external team without leaving Zendesk Support. Just select addresses from the list and press send. Their replies are getting back to the ticket as private comments.Share the concise needed data
All comments, including private, can be sent to external email, but agents can decide to forward only chosen comments with an exact amount of data required to resolve the issue.