Agents receive in-browser notifications when a customer updates a ticket
Track high priority ticket updates
Have Group notifications sent your way
Click to hide a notification
Have visual and web-push notifications.
Makes your agents more productive
It takes time to click through ticket tabs and find out if there is an update when serving several customers simultaneously. The app eliminates the need to click the notification to open the updated ticket.
Never miss high priority updates
Get immediate notifications on high priority updates. Notifier groups updates by Priority or any other metric. Your SLA will be safe. The app sorts notifications by priority or any other filter
Relax and focus on a current customer or task outside of Zendesk. Then, when a new update arrives in, you will get a notification immediately.