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Instagram for Zendesk
The way to communicate with your Instagram users
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Respond to usual direct messages
Get video files and images
See what messages your client like
Connect multiple Instagram accounts
Add tags to connected Instagram accounts
Links to user's Instagram profiles in Zendesk
Support group chats and threaded conversations
Doesn't use official Instagram API
Faster message delivery
Respond to messages received from stories
Filters for message types
Filters for group chat messages and muted chats
Engage your Instagram users via Zendesk Support. Reply to all direct messages. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way as you work with e-mails.
How it works
Still having questions?
How to install and configure the application to work with Instagram
Omnichannel with Zendesk
Providing social media customer service
Do you use official Instagram API?
Do you support 2FA